SHIPPING POLICY

SHIPPING DESTINATIONS

We currently ship to all locations within Australia.

PROCESSING TIME

Order Processing:

Orders are typically processed within 1-2 business days. Business days are Monday through Friday, excluding public holidays

Order Confirmation:

Once your order has been successfully placed, you will receive an order confirmation email. After your order has shipped, you’ll receive another email with tracking information

SHIPPING COSTS AND DELIVERY TIMES

Delivery Times

Estimated delivery time: 5-7 business days

Please note that delivery times may vary based on your location and unforeseen circumstances such as weather or carrier delays

Standard Shipping:

Free for orders $200 and over
Flat rate of $15 for orders under $

Shipping costs are calculated at checkout based on your delivery method and order total

ORDER TRACKING

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website

SHIPPING ISSUES

Missing Packages:

If your package is marked as delivered but you have not received it, please contact our customer service team within 7 days of the delivery date. We will work with the carrier to resolve the issue

Damaged or Incorrect Items:

If your items arrive damaged or incorrect, please contact our customer service team within 48 hours of receipt. We will arrange for a replacement or refund as necessary

ADDRESS CHANGES

If you need to update your shipping address after placing your order, please contact us as soon as possible. Once an order is processed and shipped, we cannot guarantee address changes

CONTACT US

For any questions or concerns about shipping, please contact twodiceapparel@gmail.com